Contact support in the UK
This page lists Scarabwins contacts for users in the United Kingdom. You can use our Scarabwins email address, live chat, phone, messengers, and our official social profiles. We support English. Average reply times are fast: live chat under 2 minutes and e-mail within 4–8 hours; phone during UK hours.
Scarabwins contacts and ways to reach support
You may contact us for partnerships, press and media, marketing, affiliate queries, corporate information, legal details, or investor proposals. If you prefer calls, you can request the Scarabwins contact number in your account.
| Communication Method | How to contact us | What questions should you ask |
|---|---|---|
| Live chat (on-site) | Sign in and open Chat from Help in the bottom-right on the site or in the app. Replies usually under 2 minutes. | Urgent issues on your game, account access, payments, verification, platform performance, or technical problems. |
| Support e-mail | [email protected] | Non-urgent questions, documents and screenshots, formal requests, or follow-ups. Include as much detail as you can. |
| Contact number (UK) | Request a call-back in Help > Call-back. Lines open 09:00–18:00 UK time. | When you need to speak to an agent or step-by-step guidance. |
| Tap "Message us on WhatsApp" in the Help Centre. | Quick questions on mobile when you cannot use live chat. | |
| Telegram | Join the Support channel from the Help Centre. | Service updates and account guidance. Do not share personal data. |
| X/Twitter | Direct message our official profile. | General queries, service status, or to follow updates. No account actions. |
| Message our official page via Messenger. | Basic questions and status checks. No sensitive data. | |
| Send a direct message to our official profile. | General questions. No account changes. | |
| Affiliates | Use the affiliates contact form in the Help Centre. | Partnership, tracking, or billing questions for affiliate partners. |
| Press and media | Use the press request form in the Help Centre. | Media enquiries, interviews, or brand assets. |
| Data protection (GDPR) | Submit a data request in Help > Privacy. | Subject access requests, deletion, or corrections. |
| Complaints and ADR | Open a ticket in Help > Complaints. | Unresolved issues after support has responded. |
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